FAQ for Online Store

Where do you deliver to?

The Paddington Beauty Room delivers to anywhere in Australia. Because we limit our delivery area to Australia, we are able to offer free postage to all our customers.

How Much is Postage?

Free! Because we limit our delivery area to Australia, we are able to offer free postage to all our customers. All deliveries are made using Australia Post.

What delivery service do you use? Can I nominate my own?

We send all packages via Australia Post standard mail. If you’d like to arrange your own courier, just include instructions when you submit your order.

Can I get a delivery to somewhere other than Australia?

The Paddington Beauty Room is still just a small business. Shipping orders to overseas customers is something we figure is best left to larger online retailers. We like to think we will see you one day in the salon in Sydney – a bit tricky if you live on the other side of the world!

What is a Replenishment Reminder?

All of your products will eventually run out. It can be frustratingly annoying when something runs out at an inconvenient time, so our Replenishment Reminders aim to help you keep track of your products so that you aren’t caught with an empty tube or jar at an important moment.

We list our products with a period for which it normally lasts with recommended usage. That period starts to tick over once you order your product, so that by the time you are nearly finished it, we can send you a little reminder and shortcut to replenish your item through The Paddington Beauty Room Online Shop.

If you don’t want reminders, or if you take a bit longer to finish your product than normal, you have the option of cancelling reminders altogether or simply skipping a reminder. You can update your preferences when you buy something, or by logging in and visiting your account.

How do I Change My Replenishment Reminders?

You can update your preferences when you buy something, or by logging in and visiting your account.

How long will my products take to arrive?

We send your order by standard mail with Australia Post. We usually pack orders on Thursdays, with packages going into the mail on Fridays. Australia Post has a guide here for you to work how long it might take to reach your area.

What are The Paddington Beauty Room Rewards?

We like to reward our customers each time they come to the salon or make a purchase online. When you do, you’ll receive a card stamped with credits based on the value of your purchase. When you have enough stamps, you can redeem your credits by coming in to the Salon in Paddington.

If you buy online, you will receive a new card for each purchase – simply collect all your cards and bring them in to the Salon for the combined benefit.

Why did I get something extra with my order?

We are always running specials and promotions but only have so much space on the site to tell you about them! If you make an order and there is a promotion currently associated with something on your order, we’ll still honour the promotion. Consider it a bonus!

If you want to find out if there’s anything going on that you can’t see on the site, just give us a call on (02) 9356 8700.

Terms and Conditions

Treatment Vouchers

The Paddington Beauty Room Treatment Vouchers must be booked and taken within 12 months of purchase.

Treatment Vouchers purchased on or after 18th October 2017 will remain valid for 36 months from the date of purchase subject to the following;

1. If the Treatment Voucher is not booked and taken within 12 months the amount paid for the voucher will be preserved for a further 24 months but The Paddington Beauty Room will not be obliged to offer the Service nor to offer the service at the same price.

2. After 12 months, if the price of the service has increased, an additional amount will need to be paid at the time of booking.

3. After 12 months, if the service is no longer available The Paddington Beauty Room will honour the voucher for the amount paid for the voucher.

Once a Treatment Voucher has expired The Paddington Beauty Room is under no obligation to offer an extension; however, in exceptional circumstances, we assess such requests on a case-by-case basis.

Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of The Paddington Beauty Room

The expiry date is clearly displayed on all Gift Vouchers. Vouchers purchased on or after 1st July 2018 will have an expiry date of 36 months.

Gift Certificates

Gift Certificates/Cards purchased prior to 1st July 2018 must be used within 12 months of purchase.

Gift Certificates/ Cards purchased on or after 1st July 2018 must be used within 36 months of purchase.

Extensions for Gift Certificates/Cards with a 12 month expiry can be requested within 30 days of the expiry date. Any further extensions requested outside of the 30 day grace period will not be considered.